Refund policy

At Baby Spot, we want you to feel confident with every purchase. If you’re not fully satisfied, we’re here to help.

Returns

We accept returns within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused, in the same condition that you received it
• It must be in the original packaging
• Proof of purchase (order confirmation or receipt) is required

We reserve the right to refuse returns that do not meet these conditions.

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Non-Returnable Items

Certain items may not be eligible for return, including:

• Gift cards
• Final sale or clearance items
• Personal care items (for hygiene reasons), if opened or used

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Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved:

• Your refund will be processed to your original payment method
• Please allow 5–10 business days for the refund to appear, depending on your bank or provider

Shipping fees (if any) are non-refundable, unless the return is due to our error.

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Exchanges

We only replace items if they are defective or damaged.
If you need an exchange, please contact us first.

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Return Shipping

Customers are responsible for return shipping costs unless:

• The item is defective
• The wrong item was sent

We recommend using a trackable shipping service, as we cannot guarantee receipt of your return.

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Contact Us

If you have any questions about your return, please contact us:

Baby Spot

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